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The HitGuns' Quality Protection
The All New HitGuns' Quality Protection
 



HitGuns Quality Protection - Your Airsoft Gun's Quality is Assured.

The HitGuns Quality Protection is a new FREE service provided by HitGuns.com as an addition to our already great values offered to our customers.

      HitGuns Quality Protection Features:
  • Quality Check on all airsoft gun(s) purchases, at no extra charge.
  • Airsoft Gun guaranteed to work on arrival.*
  • If your airsoft gun fails within 3 days of arrival due to a manufacturer's defect, we will cover the return shipping cost for a new replacement.
 
 
The HitGuns Quality Protection is a complimentary service provided to all of your HitGuns.com airsoft gun purchases. The protection covers all airsoft electric guns, gas airsoft guns, and spring airsoft guns with our quality check service before it ships out. Our technician will check your gun to ensure it meets our highest standards of quality. Your items are guaranteed to work on arrival and up to 3 days, or else we will cover your return shipping both ways for a replacement unit if it fails due to a manufacturer's defect.

Simply notify us of your problem via a person-to-person phone call or email within 3 days if your item is not working properly and we will take care of you.

While other online airsoft stores have no guarantees on their items' quality and/or offer minimal to no warranty service, at HitGuns.com we do it differently. We stand strong behind our products and provide you with peace of mind. You do not have to worry about the quality of the guns, return shipping costs, and any major incoveniences to return the item. HitGuns.com eliminates all those worries for you by taking extra steps to provide the Best Value to our customers.
 
      Be CONFIDENT shopping for your Airsoft Guns at HitGuns.com:
  • Quality is assured with the highest standard.
  • Worry-free purchasing, HitGuns.com stands behind our products.
  • Return shipping both ways are covered.*
  • Nonexistent service from other online retailers

 


* The protection program covers all airsoft electric gun, gas airsoft gun and spring airsoft guns. Program does not cover parts and accessories, ammo, battery, chargers, tactical gears, optics and all other accessories. This protection program covers 3 days (72 hours) beginning after your item's arrival. Simply report to a customer representative via phone call or email us within 3 days if your item is not working properly and we will cover return shipping cost by sending you a prepaid return shipping label to return the products at no cost to you. The exchange is limited to the same item only, we do not accept exchanges for different products. The return shipping is limited to ground service only, even if your original order was expedited service. Expedited return shipping is available for additional fees by placing a phone order. If your shipping address is not within lower 48 states, we will use USPS parcel post to return the item back to you.  This protection program covers only against manufacturer's defects on internal parts and electrical parts. Cosmetic, non-functional, external parts, battery & charger are NOT covered. Physical damage, misuse, abuse, alterations, modifications, painting, over usage, dropping, and cracking your airsoft gun are NOT covered. We reserve the right to decide whether the claim is granted under our protection plan or not.
If we grant you a pre-paid return label and our technician inspected your item to not qualify under the protection program or the reason/details you reported are untrue, you are responsible for the charges of postage and exam service. After 72 hours of arrival, your purchase will be covered by our standard limited warranty for 30 days, from the date you receive the item. Please refer to our help page for warranty information. This program begins at 10/1/2011.