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| Order Status |
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| Can I walk in to make a purchase? I live close by. |
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We currently do not have will call pickup service available. Please order it online and we will deliver to you. |
| I tried to track my order but the tracking number said NOT FOUND? |
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If you received an email saying your order is completed, that means we have already process your order and successfully printed a SHIPPING LABEL and SENT TO OUR WAREHOUSE.
After the package sent to warehouse, it will be packed carefully and picked up by carrier as soon as possible.
Your tracking information has been sent to you via email, however please allow 24-48 hours to update the Real Time Tracking information. at the mean time the tracking number might shown not found.
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
If you order status is
Processing = we will process your order with 48 hours
Complete = we have already process your order and successfully printed a SHIPPING LABEL and SENT TO OUR WAREHOUSE.
After the package sent to warehouse, it will be packed carefully and picked up by carrier as soon as possible.
Your tracking information has been sent to you via email, however please allow 24-48 hours to update the Real Time Tracking information. at the mean time the tracking number might shown not found.
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| How do I change quantities or cancel an item in my order? |
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Call us immediately to speak to a representative and we can help you asap. Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Please note that once an order has begun processing or has shipped, the order change might not be editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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CALL us Immediately ! Any missing content or shipping damage must be reported within 24 hourse. If no representative picked up your call please email us immediately at help@hitguns.com
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
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Compare the package content with our website listing to see if the any content are missing. The chances are the item box / manual are generic version which show many stuffs that intended for other version. Our website listing should be the most accurate one.
CALL us Immediately ! Any missing content or shipping damage must be reported within 24 hourse. If no representative picked up your call please email us immediately at help@hitguns.com
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
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A Promise to our
Customers
HitGuns.com was started
with a passion to the best customer service to our customers. We wanted to be the best service airsoft retailer ever. We offer you the best
knowledge in the Airsoft industry, with advice on the Airsoft products that fits you the best. Whether you're a airsoft player or a first timer, we have employees that know about both ends of the spectrum,
always giving you the best information. Customer Service IS our main
priority. HitGuns.com was started with more than outstanding
customer care in mind; we offer price guarantee, giving you a peace of
mind that you are always getting the best prices from HitGuns.com; you don't
need to shop around, HitGuns.com is your best Airsoft source. We understand
the importance of after sale service, therefore we have 30 days warranty on
all our products.* Giving you a peace of mind that the Airsoft products you purchase
from us are Top Quality, and stand behind everything we sold. We hold an
inventory on average of over 10,000 products from all the brand names that
you have come to know and love, some of these companies are ones like
Classic Army, ICS, G&G, VFC, Systema and other airsoft manufacturers, such as JG, Boyi Dboy, AGM, Cyma and
more. No matter what you're looking for, you can be sure that we'll have it right here, at HitGuns.com
www.Hitguns.com offers Airsoft guns, airsoft electric guns, aeg, metal gear airsoft guns, airsoft rifles, gas guns, tactical gears, airsoft accessories, airsoft bb, airsoft gun upgrade parts, airsoft gun parts.
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